Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also order:

In Person: Tick the items you require on the list you received with your previous prescription. Then, leave it in the special box in the waiting room. If the surgery is closed, then please leave your ticked prescription in the post box. There is no need to join the queue for the desk.

Post: You can post your request to us at Stock Surgery, Common Road, Stock, Essex, CM4 9NF. Please allow a week if posting first class.

We regret that we do not allow telephone requests.

Collecting your prescription

Please allow two full working days for prescriptions to be processed. Remember to take weekends and bank holidays into account. Patients using the postal service should allow one week.

Why do we need two working days to prepare your medication?

  • When a request is made your computer records are consulted to see if you are due for a check up.
  • If this is the case, the doctor is asked to see if another repeat can be given before you need to be seen. Some medications are not kept in stock and are ordered from the wholesaler.
  • The medication is dispensed and also checked for accuracy by a second person. Finally, the prescription is signed by the doctor.
  • Problems occur if the drug is unusual and our wholesaler may need to order it from another supplier.

Please Note: If you are picking up prescriptions, our busiest times are 08:00 and 10:00. We politely suggest avoiding these times, as this allows you to miss the queues and is helpful for our staff. Thank you for your understanding.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • phone our pharmacist after 10am.
  • fill in our medication query form.

Medication reviews

Patients on repeat medication will be asked to have a regular medication review at least once a year. The review may be with a doctor, practice nurse or pharmacist. When a review is required, a notification will appear on your repeat slip. But, it is still your responsibility to book an appropriate appointment. Failure to do so might cause unnecessary delays to further prescriptions.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.