Nurses have appointments mornings and evenings but as times vary, please call reception. Please clearly tell us what you need to see the nurse for, as the time taken for procedures varies.
The NHS App
If you are 13 or over and registered with a GP surgery in England, then you can use the NHS App to manage appointments.
The app lets you access lots of online medical services. For instance, ordering prescriptions, managing appointments, viewing your health record and more.
The button at the top of the page links to SystmOnline. This is a website used by patients registered with us. It can manage appointments, order repeat prescriptions and show your electronic medical record.
GP Extended Hours
There are now Enhanced Access appointments available outside of our regular opening hours. The appointments are available from 18:30 to 20:00 on weekdays, and from 09:00 to 17:00 on Saturdays.
To book an Enhanced Access appointment, please call reception on 01277 289400. They will tell you which appointments are available, and who the right person to help you is.
If you need more information about Enhanced Access, please click here.
When possible, let us know before 11:00am if you need a visit. Try and state how urgent your need is so that the doctor can prioritise your call. The morning surgery is often busy and there are many home visits needed. So, we may not be able to visit you until the afternoon. Because of this, it is important that you let us know if you need urgent attention.
Either a trained paramedic or a GP may visit you. They can offer you help and perform appropriate health checks with medical equipment.
If you are able to attend the surgery, please do so. With the facilities and equipment at the surgery we can make a better assessment of your problem.
If you could get to the surgery, but are too ill to sit in the waiting room, please visit us anyway. We will arrange for the doctor to see you on arrival at the surgery.
A community nurse can also visit you at home if your GP refers you.
A health visitor should visit you instead in some situations. If you have recently had a baby, or you are newly registered with us and have a child under five years, for instance.
Please Note: This is not a replacement for emergency services. If you believe that a life-threatening emergency is occurring, then please call 999. Chest pains or shortness of breath constitute an emergency.
Cancelling or changing an appointment
If you cannot attend an appointment call 01277 289400 or use SystmOnline. Please inform us as soon as possible in order for us to give the slot to someone else.
If your appointment was made more than 24 hours in advance you can also complete our appointment cancellation notification request form (excluding weekends and public holidays). Alternatively ou can also text to cancel your appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Non Emergency Patient Transport Service
Do you have a hospital appointment and have a medical need for assisted transport?
If so, please call the Non Emergency Patient Transport Service on the numbers below to see if you fulfil the criteria in order to book your transport.
- Please do not ask the surgery, as we no longer provide this service.
- Patient Transport Call line numbers 01206 286789or 01206 286956
- Lines open Monday - Friday 10:00 - 16:00 excluding bank holidays.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.