Please note if you are picking up prescriptions, our busiest times are 8 and 10 so if you able to avoid these times this would be really helpful for the staff and for you to avoid the queues.
There are four ways to order your medication:
- In person - tick the items you require on the list you received with your previous prescription and leave it in the special box in the waiting room, or in the post box when the surgery is shut; no need to join the queue for the desk.
- Fax a copy of your medication list to 01277 843001 with the items required marked clearly.
- Post your request - again marking your list clearly. Allow a week if posting first class.
- Order online - via the link at the top of this page. In order to use the online services you will need to obtain a username and password from the surgery. Photo ID will be required. You can only register to access your own information and records and you must be at least 16 years old
Why don't we take requests by telephone?
Easier telephone access when you really need it
Telephone requests for repeat prescriptions block the line into the surgery for quite a long time, compared for example, with requesting an appointment or a home visit. This could make it more difficult to get through to the surgery in an emergency.
It is difficult for the receptionists to accurately identify which medicines you need when patients order by phone. This is because many people don't know the names of their medication. Ticking the items on the most up to date medication list that was issued with your last repeat prescription improves accuracy.
Why do we need two working days to prepare your medication?
- When a request is made your computer records are consulted to see if you are due for a check up.
- If this is the case the doctor is asked to see if another repeat can be given before you need to be seen. Some medications are not kept in stock and are ordered from the wholesaler.
- The medication is dispensed and also checked for accuracy by a second person and finally the prescription is signed by the doctor.
- Problems occur if the drug is unusual and our wholesaler may need to order it from another supplier.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Patients using the postal service should allow one week.