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Noticeboard

THE SURGERY WILL BE CLOSED ON WEDNESDAY 8TH NOVEMBER FROM 1PM FOR STAFF TRAININGNormal surgery hours will resume at 8am on Thursday 9th November.

XMAS PRESCRIPTIONS

From the 1st December we will require 3 working days for prescriptions to be filled.

Many thanks for your cooperation.


PLEASE CALL THE SURGERY IF YOU ARE AN AT RISK PATIENT AND HAVE NOT HAD YOUR FLU VACCINATION.


You can now book Billericay - St. Andrews blood test appointments ONLINE

Click the link below to be taken straight to the website

St. Andrews - Online booking

or call 01702 746065

Monday to Friday 7.30am to 5pm  

STRICTLY BY APPOINTMENT ONLY


Remember, A&E is for serious and life-threatening illness, injury and accidents only


Online Services

You can order your repeat prescriptions, book some doctors appointments, view historic/future appointments and cancel all appointments online.  In order to do this you need to obtain a username and password from the Surgery (Photo ID required).

XMAS PRESCRIPTIONS

From 1st December we will require 3 working days notice to fill prescriptions.

When ordering your medication, please check you ONLY order what you need.  Many thanks

Repeat Prescriptions

multicolour_pillsThere are four ways to order your medication:

  • In person - tick the items you require on the list you received with your previous prescription and leave it in the special box in the waiting room, or in the post box when the surgery is shut;  no need to join the queue for the desk.
  • Fax a copy of your medication list to 01277 843001 with the items required marked clearly.
  • Post your request - again marking your list clearly. Allow a week if posting first class.
  • Order online  - via the link at the top of this page. In order to use the online services you will need to obtain a username and password from the surgery.  Photo ID will be required. You can only register to access your own information and records and you must be at least 16 years old

Why don't we take requests by telephone?

Easier telephone access when you really need it

Telephone requests for repeat prescriptions block the line into the surgery for quite a long time, compared for example, with requesting an appointment or a home visit. This could make it more difficult to get through to the surgery in an emergency.

Greater accuracy

It is difficult for the receptionists to accurately identify which medicines you need when patients order by phone. This is because many people don't know the names of their medication. Ticking the items on the most up to date medication list that was issued with your last repeat prescription improves accuracy.

Why do we need two working days to prepare your medication?

  • When a request is made your computer records are consulted  to see if you are due for a check up.
  • If this is the case the doctor is asked to see if another repeat can be given before you need to be seen. Some medications  are not kept in stock and are ordered from the wholesaler.
  • The medication is dispensed and also checked for accuracy by a second person and finally the prescription is signed by the doctor.
  • Problems occur if the drug is unusual and our wholesaler may need to order it from another supplier.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Patients using the postal service should allow one week.

 
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