Fair Processing and Privacy Notice
The General Data Protection Regulation came into force on the 25th May 2018. To view how we use your medical information please see our Fair Processing and Privacy Notice V1.0
We make every effort to give the best service possible to everyone who attends our practice.
If you have any concern regarding the service you have received, you should make us aware of the specifics of your concern. In most instances there can be satisfactory resolution via discussion between the patient and practice, and this should always be the initial process for making a complaint. You will be guided how to take a complaint further when there has not been satisfactory resolution.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Accessible Information Standard
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone in your care please complete the attached form and hand it in at the surgery or collect a form from surgery if you wish.
Accessible Information Form
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo