This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

THE SURGERY WILL BE CLOSED ON WEDNESDAY 8TH NOVEMBER FROM 1PM FOR STAFF TRAININGNormal surgery hours will resume at 8am on Thursday 9th November.

XMAS PRESCRIPTIONS

From the 1st December we will require 3 working days for prescriptions to be filled.

Many thanks for your cooperation.


PLEASE CALL THE SURGERY IF YOU ARE AN AT RISK PATIENT AND HAVE NOT HAD YOUR FLU VACCINATION.


You can now book Billericay - St. Andrews blood test appointments ONLINE

Click the link below to be taken straight to the website

St. Andrews - Online booking

or call 01702 746065

Monday to Friday 7.30am to 5pm  

STRICTLY BY APPOINTMENT ONLY


Remember, A&E is for serious and life-threatening illness, injury and accidents only


Online Services

You can order your repeat prescriptions, book some doctors appointments, view historic/future appointments and cancel all appointments online.  In order to do this you need to obtain a username and password from the Surgery (Photo ID required).

Practice Policies

Locked blue folderConfidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

If you have any concern regarding the service you have received, you should make us aware of the specifics of your concern.  In most instances there can be satisfactory resolution via discussion between the patient and practice, and this should always be the initial process for making a complaint.  You will be guided how to take a complaint further when there has not been satisfactory resolution.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.

If you feel that this applies to you or someone in your care please complete the attached form and hand it in at the surgery or collect a form from surgery if you wish.

Accessible Information Form

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website