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XmaPrescriptions

From 1st December we will require 3 working days to process prescriptions.

Many thanks for your co-operation.


Extended Access  *** New Service ***

From 1 August 2018 GP and nurse appointments will be available in Chelmsford during the evenings and at weekends.

These appointments are offered at North Chelmsford NHS Healthcare Centre (by Sainsburys) from 6:30 - 8:00 pm Monday to Friday and from 8:00 am - 2:00 pm at weekends.

To book an appointment please speak to a reception team member.


New GP Partner

As you are all aware Dr Hopgood left the practice at the end of March, and we are delighted to inform you that our new doctor Kash Mahmood will be starting Monday 9th July he will be working on a Monday, Tuesday and Wednesday. We wish him well in his new post here at the surgery.

Online Services

You can order your repeat prescriptions, book some doctors appointments, view historic/future appointments and cancel all appointments online.  In order to do this you need to obtain a username and password from the Surgery (Photo ID required).

You can now book Billericay - St. Andrews blood test appointments ONLINE

Click the link below to be taken straight to the website

St. Andrews - Online booking

or call 01702 746065

Monday to Friday 7.30am to 5pm  

STRICTLY BY APPOINTMENT ONLY


Remember, A&E is for serious and life-threatening illness, injury and accidents only


 

Practice Policies

Locked blue folder

Fair Processing and Privacy Notice

The General Data Protection Regulation came into force on the 25th May 2018. To view how we use your medical information please see our Fair Processing and Privacy Notice V1.0

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

If you have any concern regarding the service you have received, you should make us aware of the specifics of your concern.  In most instances there can be satisfactory resolution via discussion between the patient and practice, and this should always be the initial process for making a complaint.  You will be guided how to take a complaint further when there has not been satisfactory resolution.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Accessible Information Standard

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.

If you feel that this applies to you or someone in your care please complete the attached form and hand it in at the surgery or collect a form from surgery if you wish.

Accessible Information Form

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo



 
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